Terms of Service

Effective Date: March 16, 2026

Welcome to ICON. These Terms of Service ("Terms") govern your access to and use of the ICON mobile application, website (iconapp.co), and related services (collectively, the "Service"). By creating an account or using ICON, you agree to these Terms.

1. Overview of the Service

ICON is a marketplace platform that connects customers seeking photography services ("Customers") with independent photographers ("Photographers" or "ICONs"). ICON facilitates bookings, payments, and photo delivery but does not itself provide photography services.

Photographers on the ICON platform are independent contractors, not employees of ICON. ICON does not control how, when, or where Photographers perform their services, except as outlined in these Terms.

2. Eligibility

You must be at least 18 years old to use ICON. By creating an account, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3. Account Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the security of your account credentials
• You must not share your account or allow others to access it
• You must promptly update your information if it changes
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Bookings

For Customers

• You may book photographers on-demand (if available nearby) or by appointment
• Booking details (date, time, location, session type, number of images) form part of the agreement between you and the Photographer
• Once a Photographer accepts your booking, you are committed to the session unless cancelled in accordance with our cancellation policy
• You agree to be present at the agreed location and time for your session

For Photographers

• You may accept or decline booking requests at your discretion
• Once you accept a booking, you are committed to providing the agreed services
• You must deliver photos within a reasonable time after the session concludes
• You are responsible for the quality of your work and maintaining professional conduct
• You must maintain accurate availability and location information

5. Payments and Pricing

Credit System

ICON uses a credit-based system. Customers may purchase credits through:

• Subscription plans — Monthly recurring credit allocations
• One-time purchases — Individual credit packages

Credits are used to pay for photography sessions. The number of credits required varies based on the Photographer's tier, session duration, and other factors.

Direct Card Payment

Customers may also pay directly by card. When paying by card:

• A hold (authorization) is placed on your card at the time of booking
• The card is charged upon successful completion of the session
• If the session is cancelled in accordance with our policy, the hold is released

Photographer Compensation

Photographers receive their earnings through Stripe Connect. ICON retains a platform fee (service charge) from each booking. Specific fee structures are communicated to Photographers during onboarding and may be updated with notice.

Refunds

Refund eligibility depends on the circumstances:

• If a Photographer fails to show up or cancels, you will receive a full refund (credits or card)
• If you cancel within the allowed cancellation window, you may receive a partial or full refund
• Disputes regarding session quality are handled on a case-by-case basis through our support team

6. Subscriptions

• Subscriptions automatically renew at the end of each billing period unless cancelled
• You may cancel your subscription at any time through the app; cancellation takes effect at the end of the current billing period
• Unused credits from a subscription period do not roll over unless specified by your plan
• Subscription pricing may change with advance notice

7. Photos and Intellectual Property

Photo Delivery

Photos from your session are delivered through the ICON app. Photographers upload images to the platform, and Customers can access them through their booking gallery.

Photo Rights

• Customers receive a personal, non-commercial license to use photos from their sessions for personal purposes
• Photographers retain copyright ownership of their images unless otherwise agreed
• By uploading photos to ICON, Photographers grant ICON a license to store, display, and deliver the images to the Customer
• ICON does not claim ownership of any user-uploaded content

Portfolio Usage

Photographers may display session photos in their ICON portfolio. Customers may request that specific images not be used publicly, and Photographers should honor such requests.

8. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Harass, threaten, or abuse other users
• Submit false or misleading information
• Manipulate reviews or ratings
• Circumvent the platform to arrange bookings or payments outside of ICON
• Upload content that is illegal, offensive, or infringes on others' rights
• Attempt to gain unauthorized access to accounts, systems, or data
• Use automated tools to scrape or access the Service

9. Reviews and Ratings

• Customers may leave reviews and ratings after completed sessions
• Reviews must be honest, fair, and based on your actual experience
• ICON reserves the right to moderate, flag, or remove reviews that violate our guidelines
• Reviews are subject to approval before being publicly displayed

10. Cancellations

• Cancellation policies and associated fees are displayed at the time of booking
• Repeated cancellations may result in account restrictions
• No-shows by either party may result in penalties as described in the cancellation policy

11. Account Suspension and Termination

ICON may suspend or terminate your account if:

• You violate these Terms or any applicable law
• You engage in fraudulent or abusive behavior
• Your account poses a risk to other users or the platform
• Required by law or legal process

You may delete your account at any time through the app's Account Settings. Upon deletion, your access to the Service will be revoked. Some data may be retained as described in our Privacy Policy.

12. Disclaimers

• ICON is a marketplace platform. We do not guarantee the quality, safety, or legality of any photography services provided by Photographers.
• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or secure.
• ICON is not responsible for the actions, omissions, or conduct of any user.

13. Limitation of Liability

To the maximum extent permitted by law, ICON and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, revenue, or profits.

Our total liability for any claim arising from the Service shall not exceed the amount you paid to ICON in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless ICON and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive your right to participate in class action lawsuits or class-wide arbitration.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the app or by email. Your continued use of ICON after the effective date of revised Terms constitutes acceptance.

17. Governing Law

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.

18. Contact Us

If you have questions about these Terms, contact us at:

Email: support@iconapp.co

Website: iconapp.co/support